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S20 ultra preorder

GxXSe
Visitor

Hi guys. I ordered my Samsung S20 Ultra on the 3rd of March. I ordered it to store and now unfortunately stores are closed. The phone I’m currently using is old and on the blink and could really do with the phone. I understand these hard times can be difficult but I just want to know where I stand with the mobile device 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @GxXSe

 

Welcome to the community.

 

Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly.

 

We have taken all of the phones out of our shops.

 

Thanks.

 

Leanne.