No delivery confirmation after 2 days

Chxrlie
Investigator
Investigator

‎22-11-2018 01:10 PM - edited ‎22-11-2018 01:13 PM

I ordered a new phone (Google Pixel 3) 2 days ago and even though it says it's in stock, I haven't had an email or text about it being dispatched yet when it said usually dispatched within 1 day... how long is it going to take? If I could pick it up from a store today I would do that instead of waiting for delivery, but I couldn't find a number to call about it. I need it ASAP because my old phone is dying.

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎22-11-2018 03:15 PM

Hi @Chxrlie,

 

Welcome to the EE Community.

 

Which model did you order?

 

Thanks

 

James

0 Helpful
Chxrlie
Investigator
Investigator
In response to James_B

‎22-11-2018 03:26 PM

Google Pixel 3 "not pink" 64GB

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chxrlie

‎22-11-2018 03:34 PM - edited ‎22-11-2018 03:34 PM

Hi @Chxrlie,

 

Was it the standard Pixel 3 or the XL?

 

Thanks

 

James

0 Helpful
Chxrlie
Investigator
Investigator
In response to James_B

‎22-11-2018 03:35 PM

Standard Pixel. It still says it's in stock! 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chxrlie

‎22-11-2018 03:41 PM

Thanks for confirming @Chxrlie

 

Please get in touch with customer services so we can take a quick look at your order.

 

James

0 Helpful