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No data available and unable to gift data

s43
Visitor

‎04-10-2021 09:37 AM

I am currently abroad. My ee app shows I have no data although I am on a 160gb plan. This means I am unable to even gift data.

 

Any solutions?

0 Helpful
3 REPLIES 3
Simm1324
Investigator
Investigator

‎04-10-2021 09:45 AM

Are you on a virtual sim? Is your 160gb not up at all on your account? I may be wrong but gifting data is on an add on/ swappable so if that’s not on your account then you can’t gift. Also they have a cap of 100GB per month on gifting

0 Helpful
Majeda4eva
Visitor
In response to Simm1324

‎04-10-2021 11:35 AM

Hi 

 

I have the same problem, please help me resolve this, I am on unlimited Internet, text and calls, I can gift 80% which I am trying to gift to my duaghter on a WiFi mini device. Please help as I can't call and there is no email 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎04-10-2021 11:44 AM

If your outside the UK when your tariff cycles for the following month you can not gift data.  

“You will not be prevented from gifting data when travelling, unless your allowance refreshes while you’re away. In this case you will have to wait until you return to the UK to be able to gift again.” 

 

   You’ll find this HERE 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.