I upgraded my phone/pay monthly contract yesterday afternoon through my account home. I chose expert delivery today between 12:00-14:00 but I haven't received anything about it.
No confirmation email or texts. No confirmation about the delivery. There is nothing in my spam folder either.
When I log in to my account on my laptop or app on my phone there is no record of the upgrade as it keeps offering me other upgrade options.
Yesterday, I definitely saw the order confirmed/thank you message on my screen when I completed the upgrade.
Is this normal? It seems a bit odd to not get any email, text or have a record on my account home of the upgrade. I thought when I logged in to my account, I'd have a "upgrade arriving today" or similar message.
Guess I will have to wait until 12:00-14:00 to see if it arrives.
