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No confirmation email

robynpb
Visitor

‎09-05-2021 06:44 PM

Hi,

 

I upgraded my phone yesterday and my contract has changed to the new contract and the money has come out my account for the upfront device cost however I’ve had no confirmation email with an order number and no details regarding my new device being delivered, could someone help?

 

thanks 

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎10-05-2021 08:09 AM

Hi @robynpb.

 

Welcome to the community.

 

Can you check your junk/spam folders?

 

Have you had any contact from DPD by text or email?

 

Jon

0 Helpful