No Order Confirmation

[Cathud]

Hi, I placed an order for the Nintendo Switch yesterday and I have not received any order confirmation, I've checked junk email too 

[Katie_B]

Hello @Cathud. 

Thanks for coming to the community. 

Did you order the Nintendo Switch in Grey?

This is currently the only one in stock at the moment. 

Speak soon, 

Katie.

[Cathud]

Hi Kate

Yes I ordered the grey one.

[Katie_B]

Thanks for getting back to me @Cathud. 

As you have not received any confirmation I would recommend giving us a call so our customer care team can ensure your order has been received. 

Katie 🙂

[Cathud]

Hi Kate

I got a confirmation number when the order went through but no email.

[Katie_B]

Hi @Cathud. 

Does this begin with XKN or XKO?

If yes, what reports back when you use the online order tracker?

Katie.

[Cathud]

[Cathud]

It says sorry we cant show your order details right now.

Dont worry we will keep you updated on the progress of your order by text or email.

Keep an eye out for these updates from EE or DPD

[Katie_B]

Thanks for letting me know @Cathud. 

If you are concerned regarding your order I would recommend giving us a call. 

The tracker, however, is correct, once your order progresses you will receive updates. 

Katie 🙂

[Cathud]

Does that mean my order has gone through and been received ?

Thanks Kate