No Nintendo Switch

martindavidfish · ‎17-12-2018

The 30th day was Saturday! Still no word from EE cs as to when I'll receive my Nintendo Switch. No text, no email and customer service couldn't tell me a date on Saturday!

EE really has overpromised and underdelivered on this one...

Customer since the T mobile days.

I'm thinking by EEs lack of communication they've not got enough?

martindavidfish · ‎17-12-2018

Further to my last post this has now hopefully been sorted.

I made an official complaint and asked to speak to a manager. Lead advisor called john (I won't give his surname out out of respect) was very helpful and couldnt understand why this delay was happening.

Scheduled for delivery tomorrow... I will keep my fingers crossed and update this post tomorrow .

I want to stress the contrast in customer service between John and all other advisors I spoke to previously. He literally couldn't do anymore to help. If only all EE advisors were as helpful.

View solution in original post

Leanne_T · ‎17-12-2018

Hi there @martindavidfish

Thanks for coming to the community.

Did you order in store, over the phone or online?

Also, what phone do you have and price plan?

Speak soon, Leanne 🙂

martindavidfish · ‎17-12-2018

@Leanne_T

Upgraded over the phone.

Phone is Huawei P20 Pro

Essential 10gb plan

Please can you provide me with a date for delivery of switch?

Leanne_T · ‎17-12-2018

Hi there @martindavidfish

Thanks for coming back to me.

I have sent you a private message to get some details.

Leanne.

martindavidfish · ‎17-12-2018

To anyone finding this forum, don't waste your time. Just had a call from EE which Leanne organised. Total waste of time, didn't give me a date for delivery despite confirming I am eligible and outside of the 30 days.

Have to wait a further 72 hours to hear back from a team who can't be contactable by phone (presumably they work in a cave somewhere so secret even EE cs can't contact them) sure...

The call handler also let slip there was a mammoth back log so folks hoping to get theirs before xmas - don't hold your breath.

Basically I was told tough luck and wait longer.

Cheers EE

martindavidfish · ‎17-12-2018

Further to my last post this has now hopefully been sorted.

I made an official complaint and asked to speak to a manager. Lead advisor called john (I won't give his surname out out of respect) was very helpful and couldnt understand why this delay was happening.

Scheduled for delivery tomorrow... I will keep my fingers crossed and update this post tomorrow .

I want to stress the contrast in customer service between John and all other advisors I spoke to previously. He literally couldn't do anymore to help. If only all EE advisors were as helpful.

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No Nintendo Switch