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No Delivery date for order placed on 30/10/2020.

Mr_Camargo
Explorer

‎16-11-2020 04:46 PM

Hello

I have placed an order for the iPhone 12Pro
128GB Pacific Blue with 
Expected despatch within 21 days. When will I be informed of the delivery date? 

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎16-11-2020 04:59 PM

Hi @Mr_Camargo 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team

‎16-11-2020 06:12 PM

Evening @Mr_Camargo

 

Welcome to the community.

 

All orders will be sent out on a first come first served basis, with any back orders being fulfilled first.

 

As soon as your order is available and ready to dispatch, you will receive a text from DPD letting you know when this will be delivered.

 

Thanks.

 

Leanne.

0 Helpful
Mr_Camargo
Explorer
In response to Northerner

‎16-11-2020 10:07 PM

Hi @Northerner. Yes I did use the EE order tracker but only informed that DPD would send a text once the product is available. Not much of a solution or helpful information.

0 Helpful