Nintendo Switch faulty

Nobledm
Explorer

‎26-04-2020 06:58 PM

Hi, we entered a new contract in November/December because of the free Nintendo Switch offer.

 

We've loved playing it but just 4 months after getting it it no longer charges and reading online it's quite a common thing. Will EE replace the Switch does anyone know as reading up on it they are classed as the retailer so I have to go through them.

 

Thank you.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-04-2020 07:09 PM

Hi @Nobledm 

 

You will need to either contact Kondor the supplier, or claim under your Nintendo warranty.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Nobledm
Explorer
In response to Northerner

‎26-04-2020 07:14 PM

Thank you. I'll try tomorrow!

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Leanne_T
EE Community Support Team
In response to Nobledm

‎27-04-2020 03:15 PM

Afternoon @Nobledm

 

Thanks for coming to the community.

 

You can email customerservice@kondor.co.uk, and they can help you with your Nintendo Switch.

 

Let us know how you get on 🙂

 

Thanks.

 

Leanne.

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