For up-to-date information and comments, search the EE Community or start a new topic. |
20-07-2021 10:46 PM
Hi so I got a new phone yesterday with EE. Was on Vodafone before. I texted Vodafone yesterday and asked for a pac code so I can keep the same number. Did it online with EE as soon as it come through. I got a text today at 12 from EE saying it was all done. I’ve turned my phone on and off lovely jubbly. I could text people from my new phone then all of a sudden the text messages are going onto my old phone where the old Vodafone SIM card is. I don’t no how I can make it all on to my new EE phone. Thanks
20-07-2021 11:26 PM
Hello @Kerry05
Welcome to the EE community
From the sounds of your symptoms, you have what's commonly called a "split port".
The fix for this is to call EE C/S on 150 from your mobile and speak to an agent who has access to your individual account.
They will either be able to resolve this for you immediately, or set a fix in-motion.