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Kerry05
Visitor

‎20-07-2021 10:46 PM

Hi so I got a new phone yesterday with EE. Was on Vodafone before. I texted Vodafone yesterday and asked for a pac code so I can keep the same number. Did it online with EE as soon as it come through. I got a text today at 12 from EE saying it was all done. I’ve turned my phone on and off lovely jubbly. I could text people from my new phone then all of a sudden the text messages are going onto my old phone where the old Vodafone SIM card is. I don’t no how I can make it all on to my new EE phone. Thanks 

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bristolian
EE Community Star
EE Community Star

‎20-07-2021 11:26 PM

Hello @Kerry05 


Welcome to the EE community

 

From the sounds of your symptoms, you have what's commonly called a "split port".

 

The fix for this is to call EE C/S on 150 from your mobile and speak to an agent who has access to your individual account.

 

They will either be able to resolve this for you immediately, or set a fix in-motion.