New sim for upgrade. Can't recieve calls

[Lcdc85]

I've received my upgrade and new sim but wish to continue to use my old handset..ive put my new sim in my old device, gone online to register it. I can make calls, send and receive text messages but I cannot receive calls?? Any help would be appreciated. Thanks 

[bristolian]

Hi @Lcdc85 

Replacement SIMs are usually supplied with upgrade phones incase your existing one is unsuitable for whatever reason. If your old SIM fitted your new phone and worked, you could have continued using it.

Does your old SIM still work? I would assume not, if you have activated the new one - however you can only have one SIM active on any mobile number. Have you also tried restarting the phone?

If neither SIM fully works, you will need to call EE C/S on 150 (or 0800 0798586 from another phone) to enable an agent to access your specific account and advise further.

[Lcdc85]

Hi. Thanks for your response. The only reason I replaced the sim was that my old sim when someone tried to ring it said the number had not been recognised? Even tho I could still make calls.

I have activated the new sim and tried turning my phone off and on. I am still not able to recieve calls but can make them and also send and receive text messages.

I have EE logo next to my WiFi. Just seems strange that everything works except being able to receive calls. 

Thanks

[Christopher_G]

Hi @Lcdc85

Welcome to the community.

Has the registration gone through fully now? Could you try restarting your phone this morning please?

Chris

[Lcdc85]

Hi. I have restarted my device several times this morning.

I am still having the same problem as before. I can make calls, send and receive text messages. When you attempt to call my mobile number it automatically says call failed.

Any advice on how to resolve this issue would be great. 

Thanks

Luke

[Christopher_G]

OK thanks, @Lcdc85

I'd recommend speaking to our Tech Gurus so that they can make sure the registration went through fully.

Chris