New phone won't access EE mobile data
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10-06-2021 12:34 PM
Yesterday I upgraded my Samsung Galaxy A70 for a Galaxy S20 FE. I took the SIM card from the A70 and put it in the S20 FE, updated all the software, used Smart Switch to copy all my data from the old phone. I have a 10GB data allowance, currently at 9.9GB to last 27 days. If I switch off WiFi on my phone, or leave the house I can't connect to the internet and I am invited to sign in to the EE network. This gives me the option of buying more data, although it'll helpfully point out I still have data left.
I've tried;
- restarting the phone
- switching airplane mode on and off
- taking out the SIM card and wiping it with a soft cloth
None of this works. I've not had much joy getting through to Tech Support, so any help from here would be greatly appreciated.
Solved! See the answer below or view the solution in context.
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12-06-2021 08:05 AM
So after a few hours running various tests and tweaks with tech support, I put a different SIM card in my phone, my my SIM card in another phone. My SIM card has the same problem in any other phone, but my phone works perfectly with a different SIM card.
This morning, I'll be going to the EE shop to get a new SIM card.
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12-06-2021 08:12 AM

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