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New phone meant to arrive today - still no delivery text?

residentmeevil
Visitor

‎04-10-2019 11:56 AM

Hey all,


Wondering if you could help. I bought a new phone yesterday over the phone and paid for next day delivery. Ensured it could be delivered to my office and was told I'd receive a text on the morning of the delivery (today) letting me know when it would arrive.

 

I've still yet to receive a text letting me know its even been dispatched. I'm a little worried because  I'll have to phone up and change the address if it's not going arrive during a work day.

 

Any ideas if the phone will arrive today if I've yet to receive a text?

 

Cheers.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-10-2019 12:49 PM

@residentmeevil  You’ll need to call customer services and this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎04-10-2019 02:43 PM

Hello there @residentmeevil

 

Thanks for coming to the community.

 

What device did you order?

 

Did you get an email confirming your order after speaking to us?

 

Leanne 🙂

 

0 Helpful