New phone hasnt arrived.

[torsjm05]

On the 17th april I decided to upgrade my phone early, I managed to complete it all online, I got a confirmation email with the reference number. I had to pay the early upgrade fee also. I havent heard anything since, no money has been taken out my account and I've got nothing through email or text about the phone? Has it gone through properly? 

[BrendonH]

What phone did you order?

[torsjm05]

iPhone 11, in the green, it said it was in stock

[BrendonH]

I'd give EE a call to see whats going on.

[jkx]

Did you manage to get any info with this? I'm in the same situation now. Not sure if there is just a delay in orders due to the ongoing crisis. 

[torsjm05]

I got an email this morning saying they need a bit more information about me to confirm that its actually me, but the phone number they have given me it doesnt go through so I'm just going to phone 150 

[Katie_B]

Thanks for keeping us updated @torsjm05. 

Did you speak with our customer care team regarding this?

Have you been updated on your new device?

Speak soon, 

Katie 🙂

[torsjm05 · Accepted solution]

Update- 

My phone has arrived today!! phoned 150 yesterday and spoke to someone they managed to cancel the upgrade I did online and do me a new upgrade over the phone. Thank you