New order

[Mjpr1968]

Hi I placed an order online for a new contract and phone, how long does it take before the phone is dispatched as I haven't received an order update 

[Christopher_G]

Hi @Mjpr1968

Welcome to the community.

Which phone did you order? Please include the colour and memory size where appropriate.

Chris

[Mjpr1968]

Hi Chris it is samsung s20 note ultra in the bronze 256 mb

[Christopher_G]

Thanks, @Mjpr1968

They're in stock and expected to be dispatched within 1 day. When did you order?

Chris

[Mjpr1968]

I ordered the phone yesterday about 1pm but have had no delivery message only the email for the order, I have done a online chat and rang but no one can tell me when it is being sent out

[Christopher_G]

If you've had the email confirming the order, it should be being processed, @Mjpr1968.

DPD will be in contact when it's ready to deliver. 

Thanks for your patience.

Chris

[Mjpr1968]

When I spoke to the advisor on the phone she said there wasn't any device on my account and said the team she needed to talk to had shut there lines because of back orders and wouldn't be able to check but I see from this forum other people have been waiting longer than me and still haven't received their phones

[Christopher_G]

Have you seen people who have ordered the same phone who have waited longer, @Mjpr1968?

Chris