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5G Sim

harmonia
Visitor

‎11-11-2020 08:12 PM

I have a 4G sim, but I have upgrade my Sim and bought 5G sim. Just after payment I understood that my new sim has 5G. will my new sim with 5G work with my 4G mobile phone? And in my area we have not 5G.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎11-11-2020 08:58 PM

@harmonia  Your new sim will still pick up 4G even if it’s a 5G enabled contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎11-11-2020 11:04 PM

Your 5G SIM Plan will only pick up 4G for 2 reasons:

  1. Your phone is only 4G.
  2. There is no 5G in your area.

 

 

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