New house phone number after moving home

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Fasteddy
Visitor

‎04-10-2021 03:44 PM

Hi, I have moved house and specifically asked for a new home telephone number but EE has kept me on the same number after 3 requests to change it.

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XRaySpeX
EE Community Star
EE Community Star

‎04-10-2021 05:54 PM

If you're doing a BB Home Move within the same exchange area, you will keep your landline no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Katie_B
EE Community Support Team

‎04-10-2021 05:20 PM

Hello @Fasteddy. 

 

Thanks for coming to the community. 

 

When was the last time you requested this?

 

Speak soon, 

 

Katie 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎04-10-2021 05:54 PM

If you're doing a BB Home Move within the same exchange area, you will keep your landline no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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