New earphones broken

[MYassin1]

I am on a two year contract and my earphones have broken only a couple months in. I bought my phone in jan 2019 by the way can I get new ones for free or do I need to pay? 

[Katie_B]

Hello @MYassin1. 

Thanks for coming to the community. 

What phone are you currently using?

Are these headphones purchased with the device?

Katie.

[MYassin1]

I am using the iPhone 11 the earphones came with it

[Katie_B]

Thanks for confirming @MYassin1. 

I would recommend contacting the manufacturer if you are looking for these to be replaced. 

However, you are now out of warranty since having the phone almost 2 years.

Katie.

[MYassin1]

When you said contact the manufacturer do you mean Apple? Also I made a mistake I got the phone in jan 2020 does that still make me out of warranty? Thanks

[Katie_B · Accepted solution]

Hello @MYassin1. 

That's right. 

The phone is still under warranty, you will need to check with the manufacturer regarding your headphones. 

Please let us know how you get on. 

Katie.