New customer. Pre ordered iPhone 12 pro, no confirmation email

[Chelsea_house]

Hi, I’m a new customer and pre ordered the iPhone 12 pro yesterday but am still yet to receive any form of email confirmation or text (not in junk) from EE. 

I have registered and received that email, however nothing about my phone order.

please help, thanks 

[Chelsea_house]

Hi, I’m a new customer and pre ordered the iPhone 12 pro yesterday but am still yet to receive any form of email confirmation or text (not in junk) from EE. 

I have registered and received that email, however nothing about my phone order.

please help, thanks 

[Jon_K]

Hi @Chelsea_house.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team about this so they can look into your account and give you an update on this.

Jon

[Stephanie-45]

this is not me someone being affiliate to my account