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New contract mobile but no SIM!

juicedrinker
Investigator
Investigator

‎20-10-2020 02:46 PM - last edited on ‎20-10-2020 02:55 PM by EE Community Moderator

Hello - help please,

 

My IPhone 5SE O2 (not in contract) developed a major fault so before it died completely (and having EE internet access already) I decided to order the 2020 IPhone SE and get an EE monthly contract.  This was on Sunday and incredibly I received the phone on Monday!

 

It looks fantastic and I have managed to transfer / replicate everything with the bluetooth copy facility but cant use the phone as no SIM!

 

It said on the packing list there is a SIM but nothing in the package at all so I assumed it would be delivered later but nothing arrived today at all.

 

I tried to phone numerous contact numbers I found online but cant get to speak to anyone as do not have an EE mobile number to type in - so went round and round in circles on the call system.

 

Can anyone tell me when I might get the SIM as my current phone is extremely volatile and I need to have it working as my mum is very old, living alone and venerable.

 

Thank you, xxxxxxx xx xxxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎20-10-2020 03:27 PM

Hi @juicedrinker 

 

Sorry to hear about this, but unfortunately there is no account access via this public forum.

 

I'd recommend, if you're able, to call EE C/S from another phone and check what may have happened to your SIM. The contact us page lists alternate numbers, 0800 0798586 would be a free call from any UK phone.

Leanne_T
EE Community Support Team
In response to bristolian

‎20-10-2020 03:30 PM

Hi @juicedrinker

 

Thanks for coming to the community.

 

The SIM should have been in the bag with your phone, if you give us a call on 0800 956 6000, you won't need an EE number.

 

The team will get you a SIM card sent out 🙂

 

Thanks.

 

Leanne.

juicedrinker
Investigator
Investigator
In response to Leanne_T

‎20-10-2020 05:05 PM

Hello Leanne,

 

Thank you for replying and offering me another phone number to call.  I was in despair today as spent nearly an hour trying different numbers and not being able to speak to anyone as I have no EE mobile number!  I've also realised that I have not had a welcome letter either.  There was a single sheet advertising services but not an actual letter or anything like that!

 

Thanks again, Charlie

0 Helpful
juicedrinker
Investigator
Investigator
In response to bristolian

‎20-10-2020 05:07 PM

Thank you for taking the time to reply regarding my issue with an alternative number to the ones that I had - much appreciated.

 

 

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