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Childrens contracts charged for my subscription

I have checked my bill and my apple music subscription and life 360 subscription charge is showing as extra charges on my bill but also on my Children's contracts, also roaming charges are on their bills when they weren't abroad with us. Any ideas?

Resolved! Still no Galaxy Buds3 Pro from Zflip 6 Preorder

Hi EE Support,I ordered my Zflip 6 back in July last year and qualified for the promo free Buds3 Pro. I've still not received anything. I commented on another thread in November and ignored, so here is my own thread.Please can someone look into this ...

DanDawg by • Investigator
  • 34 Views
  • 2 replies
  • 1 Helpful

Cat5e cable and 500mbps

I have 500mbps speed and a BT smart hub 2. I run a Cat5e cable 50m to an outhouse but only get 90mbps there. Wi-Fi in the house is approx 500. After contacting BT technical help, they told me that Cat5e will not support 500mbps and will only give 100...

Where is my order?

I placed an order for a ‘good as new phone’ a couple of days ago, have had an acknowledgment but nothing since.i actually placed an order for this same phone a few weeks ago and immediately got a text message to say there was a problem and to contact...

Samsung Watch Ultra and Google Pixel 8 Pro

So I have just spent over an hour going through trying to get my new watch mobile plan to work.   Having been passed through three people the EE support team tell me that the phone and watch are not compatible, Samsung's side clearly states that it i...

WiFi 6 or 7 adapter for PC/Laptop/MacBook

I am currently on BT with a Smart Hub 2 and considering upgrading my router to an EE Smart Hub Pro Router Tri-Band 6GHz 5GHz 2.4GHz (from eBay). When using this router, does upgrading your PC or laptop WiFi hardware to 6 (or 7) via a plug-in USB adap...

dazzlr by • Investigator
  • 109 Views
  • 12 replies
  • 3 Helpful

Switching from BT to EE - keeping BT equipment setup

I’ve just switched broadband from BT to EE. The switch happened a few days ago, and I was too busy to install the new EE hardware. My BT equipment is still working (although the phone line has stopped as my new package excludes this).Question: will I...

csfulham by • Investigator
  • 9225 Views
  • 8 replies
  • 7 Helpful

2 SIMs ordered but just one received

Hi, please I signed up for two SIMs (numbers ending 675 and 574), but just one was received (675). When will I receive the other one please? Thanks, Mauricio 

Resolved! Re: How do I cancel Apple TV+ contract?

Refreshing this to save creating new post. I have been moved from BT to EE, broadband and TV. Activated the 'free' 3 months Apple TV on BT prior to move to EE. Now have absolutely no way of cancelling it. Next bill shows I will be charged £8.99 for a...

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