New Sim not arrived

[WendyR48]

Hi 

Please can someone help me, last weekend I ordered 2 pay monthly SIM cards but have only received one of them. I am switching from another provider and in three day’s I will incur more charges from them. Online chat does not work, so as a disability prevents me using the phone for voice calls, this is not a very inclusive service. I’m hoping someone on here can help me. As a new customer, I have to say I am not impressed so far. 

Thanks

[James_B]

Hi @WendyR48,

I'm sorry to hear only one SIM card has arrived.

Please visit our get in touch page and click/tap 'let's chat' to get connected with our Customer Care Team.

Thanks

James

[WendyR48]

Hi, James,

Thanks for responding, the let's chat didn't work for me.

[James_B]

Hi @WendyR48,

What happens when you try to connect with our chat team?

Thanks

James

[WendyR48]

They respond and then don’t speak after that and the chat closes down.

[James_B]

Hi @WendyR48,

Do you see a particular error message when the chat closes?

Thanks

james

[WendyR48]

No error code, it is as the agent is closing it down because it asked to rate service afterwards

[James_B]

Hi @WendyR48,

I'm sorry to hear your chat was cut short in error.

Please try again so the team can help.

Thanks

James