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New Sim card showing number not recognised

juliejules
Investigator
Investigator

‎08-10-2020 07:49 PM

 
0 Helpful
4 REPLIES 4
juliejules
Investigator
Investigator

‎08-10-2020 07:57 PM

Got a replacement SIM card for new phone as the one in the old one was wrong size.  Message shows that the number is unknown.  Any idea how to resolve as I'm not sure whether I need to activated the new card which doesn't seem to work either

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to juliejules

‎08-10-2020 09:48 PM

What is it that's saying "unknown number"? Often phone's own About Device reports this yet functionally it works in every way.

 

Can  it make & receive calls & texts?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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juliejules
Investigator
Investigator
In response to XRaySpeX

‎09-10-2020 08:38 AM

Sadly not but thanks for the info.  EE make it so hard to contact them other than on the phone that doesn't work!

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to juliejules

‎09-10-2020 08:43 AM

As per get in touch page, try calling 0800 0798586 or 07953 966250 from any working phone.