New SIM card

[DiX23]

Hi, going from monthly contract to pay as you go. Received monthly paygo sim with a new number but want to keep my original number.

[bristolian]

Hi @DiX23 

Did you receive this new SIM off the back of calling C/S to explicitly request a move from PAYM > PAYG?

[DiX23]

Hi. I couldn't speak to a human about upgrading as calls were only for
vulnerable people, but during finding this out via a telephone appointment,
was advised I could 'upgrade' from my pay monthly to payg online.

[Leanne_T]

Hi there @DiX23

Thanks for coming to the community

Can you use the new pay monthly SIM and see if this has the pay as you go number?

Thanks 🙂

Leanne.

[DiX23]

Hi. Yes, it's the new pay as you go number.

[Leanne_T]

Hi @DiX23

Thanks for coming back to me.

Just to confirm, has your number transferred?

Thanks 🙂

Leanne..

[DiX23]

No. Thought there might have been the option (online, from my account
page) to do so, but as there wasn't I wrongly assumed my new sim would use
my original number. Thanks

[Leanne_T]

Hi @DiX23

Thanks for the quick reply.

If you get in touch with our Mobile Care team, they will get this looked into for you and help you with your number transfer. 

Let me know how you get on.

Leanne.

[DiX23]

Will do, and thanks lots for your help!

[Leanne_T]

No problem at all @DiX23 🙂