New EE £20 PAYG 4G Multi SIM but no credit when loaded

[Milton2]

Bought new EE PAYG 4G Multi SIM with £20 Pack. Paid £20 by credit card. SIM arrived today but when I insert into phone credit is £0.00. I text BALANCE to 150 and get £0.00. No mention of Flex plan. Tried to call for support but can't because of no credit - really well thought out.

[XRaySpeX]

What does texting AL to 150 from it fully report verbatim (it is free)?

[Milton2]

Hi, thanks for replying. Just tried this, response is...

Your current balance as of today 18:50 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

Looks like you've paid but got no pack back. You would need to top-up to phone CS to correct it. Or you can wait 24 hours & see if the pack appears.

[Milton2 · Accepted solution]

Call CS using landline and they have now sorted this out. Now have my pack enabled. Not sure what went wrong but now all OK. Thanks for your help.

[Leanne_T]

Thanks for coming back and letting us know @Milton2

Have a lovely week 🙂

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.