New Black Friday upgrade 160GB £20

[Scott33]

Good morning all,

I upgraded one of the SIM's on my account to the new Black Friday deal 5G 160GB data for £20 yesterday morning and received an email confirming my order.

Using the app this morning shows only 80GB available to use this month but digging deeper into the plan details shows the correct new amount of 160GB so which is true?

I called customer support this morning but they couldn't give me an answer.

Thanks for your help.

[James_B]

Hi @Scott33,

Welcome to the EE Community. 🙂

Does your extra data show in the add-on section in My EE?

Thanks

James

[Scott33]

Hi James,

No the extra data doesn't show up in the add on list I'm afraid.

Thanks,

Scott

[James_B]

Thanks for checking @Scott33

What response do you get if you text BALANCE to 150?

James

[Scott33]

It says I’ve got 80GB to use until it refreshes in 26 December.

Thanks for your help,

Scott

[James_B]

Hi @Scott33,

We'll need to access your account to make sure you are switched to the correct plan.

Please visit our get in touch page where you can chat with Customer Care online.

They'll be happy to help.

James

[Scott33]

Hi James,

I already tried the chat facility but didn't get any further than
explaining what type of problem I have.

Seeing as I did the upgrade online maybe I just need to cancel it within
the 14 days and go back to the old plan I had before.

Could you provide a link in order to cancel a SIM only upgrade as
everything I've read refers to a phone plan and how to return a
device, which obviously doesn't apply to me.

Thanks very much for your assistance.

Best regards,

Scott

[James_B]

Hi @Scott33,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

[sevehen]

I am getting exactly the same issue. Is there anything that can be done to rectify it? 

[JimmyB231]

I upgraded my sim only contract to another 5G sim only contract I should get 160gb of data but my app is only showing 80gb. All my other account details have updated and the contract email states 160gb so that’s right. Is this some form of double data add on that hasn’t been added? Or is there something I need to do it didn’t say anything of that sort when I selected it but thought I’d ask on here before spending an age on the phone.

thanks in advance for the advice

kind regards 

James