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Phone not arrived.

Laurenalex12
Explorer

‎08-12-2021 09:53 AM

I ordered an upgrade on Friday. Dpd said they attempted to deliver my phone on Sunday but couldn't so delivered it to a dpd pick up point, I went there twice over the last two days and they do not have it. Dpd have asked me to contact EE but I cannot get through, completely unsure what to do. 

0 Helpful
3 REPLIES 3
Compbck
Contributor
Contributor

‎08-12-2021 09:59 AM

My iPhone 13 arrived suddenly out of the blue - however I did get an email just before it was delivered.

 

you will need to be patient as there has been a shortage of iPhone 13 at the Apple warehouse, but they are starting to filter through now.

 

Happy Xmas to all EE Users.

 

regards,

 

Brian (Looking for another badge)

Laurenalex12
Explorer
In response to Compbck

‎08-12-2021 10:05 AM

Hi there, I think its lost as it was an iPhone 12 and I got a text saying they'd delivered it to the pick up point. Super stressful, thank you though! 

0 Helpful
Leanne_T
EE Community Support Team
In response to Laurenalex12

‎08-12-2021 10:40 AM

Hi @Laurenalex12

 

Thanks for coming to the community. 

 

If you speak to our Mobile Care team they will get this looked into for you and let you know what has happened to your order. 

 

Let me know how you get on 🙂

 

Leanne. 

0 Helpful