Hello @Sashalouise,
Welcome to the community,
Sorry, we are not able to give you the answer you are looking for, as there is no account access here, but as you have been told your order has been successful and is being processed, then this sounds like your order is going through and you should here from them about the delivery, which will be via DPD.
If you have another way of contacting EE by using a landline or if you have Skype or Viber, then you can contact them by ringing them up that way if you want to speak to customer service.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
