Need access to Security Pin to purchase upgrade but phone screen is broken.

NeedMyPin101
Explorer

‎03-07-2020 05:24 PM

Looking to upgrade from my current model as the repair costs more or less the same as paying off my existing contract. At checkout, I need to confirm my identity with a Security PIN sent to my phone, but my screen is broken so I can't retrieve the PIN. Any assistance would be appreciated. 

0 Helpful
3 REPLIES 3
Profile closed
Not applicable

‎03-07-2020 05:30 PM

Hi @NeedMyPin101 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 a advisor will be able to complete your order for you.

 

Thanks,

 

David.

0 Helpful
NeedMyPin101
Explorer
In response to Profile closed

‎03-07-2020 05:31 PM

Big Dave, thanks for getting back to the post so quickly! I do understand the phone traffic is quite high at the mo so I was looking to circumvent that but i'll give it a go now. 

 

Thank you for the help. 

bristolian
EE Community Star
EE Community Star
In response to NeedMyPin101

‎03-07-2020 05:34 PM

@NeedMyPin101 

 

The other option is whether you have access to another phone that you can put your SIM into, to receive the text message.

 

It's either that or call in as @Profile closed has suggested.