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Need a replacement sim for a20e

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Annjackson
Visitor

‎13-05-2021 11:58 AM

Tried in store, couldn’t help. Called CS, was directed here. No idea how to order the replacement sim. 

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1 SOLUTION

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Schockwave
EE Community Star
EE Community Star

‎13-05-2021 12:06 PM

Hello @Annjackson ,

 

Welcome to the community,

 

If you go into My EE App, click on the three lines at the top, you will see settings, click on Device and Sim, you can then order a replacement SIM card. You should be able to do this logging into your account online too. Hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave
EE Community Star
EE Community Star

‎13-05-2021 12:06 PM

Hello @Annjackson ,

 

Welcome to the community,

 

If you go into My EE App, click on the three lines at the top, you will see settings, click on Device and Sim, you can then order a replacement SIM card. You should be able to do this logging into your account online too. Hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star

‎13-05-2021 04:56 PM

Why do you want a new SIM?

 

If it's for a new phone, order a replacement SIM online with the same no., plan & if applicable, credit at Order a replacement SIM for £1.50. Otherwise phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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