NO DATA

[PhilC7]

• Read more

  Read more

  A new customer, SIM activated yesterday Samsung S8+.  Mobile data not working? 

[Chris_B]

@PhilC7  Have you changed the APN setting on your device for EE ? 

[PhilC7]

In one word - HUH? What are APN settings for the ill informed?

⁣Get BlueMail for Android ​

[bristolian]

Hi @PhilC7 

In what way is mobile data not working - can you explain what happens when you try to use it?

Is your device EE-supplied? Or is it SIM-free and being used with a SIM-only plan?

Presumably, but I'll ask, you can make & receive calls ok?

[PhilC7]

Hi

No problems with phone calls at all.

If I turn off WiFi, the 4G does not pop up - NOTHING happens, phone is offline.

⁣Get BlueMail for Android ​

[Leanne_T]

Hi @PhilC7

Thanks for posting. 

Can you try entering the settings in this post if they are currently different, EE APN Settings: Where to find them? 

Leanne.

[PhilC7]

Hi

Have tried around 7 sets of settings, both from Google and from EE sites. None work

⁣Get BlueMail for Android ​

[Leanne_T]

Thanks @PhilC7

Can you try logging into your My EE app and going to Settings, Mobile Data is this turned on? 

Thanks 🙂

Leanne.

[PhilC7]

There is no such field under settings?

⁣Get BlueMail for Android ​

[Katie_B]

Hi @PhilC7. 

Please follow these steps:

Menu > Settings > Scroll down to 'Manage your settings' > Use mobile data (please ensure this is enabled). 

Katie 🙂