NO DATA

[FANO]

Hello.

My data remaining says data left is zero but this is incorrect as I am not in country and have not used this data. 

I also cannot see online chat on my EE online to reach EE.

Can anyone help.

Tia.

[Chris_B]

@FANO  The live chat is for contract customers only so if you’re on pay-as-you-go unfortunately you cannot use live chat.     Depending on where you are you can use data from your tariff allowance in the EU you don’t get free data abroad. 

[Christopher_G]

Hi @FANO

Welcome to the community.

Whereabouts in the world are you?

Chris

[FANO]

I am outside the EU Chris.

[Leanne_T]

Hi @FANO

Thanks for coming back to us. 

To use data outside of the EU you would need to purchase a data add-on. 

You can view available add-ons at add-on.ee.co.uk

Thanks. 

Leanne.

[XRaySpeX · Accepted solution]

As you are outside EU you cannot use your UK allowance there. So your data will show as 0 unless you buy a roaming data add-on.