Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

My upfront payment has been refunded

AlexHastings95
Visitor

‎21-01-2020 08:40 AM

Hello, 

 

I recently paid an upfront fee for a set of Airpod pros, this has now been refunded back to me. These were not in stock at the time. Does this mean that the order has been cancelled?

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎21-01-2020 11:28 AM

Hi @AlexHastings95 

 

Welcome to the EE Community,

 

If your upfront payment has been refunded then unfortunately the order has been cancelled.

 

Thanks,

 

David.

0 Helpful
Jon_K
Former EE Employee

‎21-01-2020 11:28 AM

Hi @AlexHastings95.

 

Thanks for coming to the community.

 

If you've been refunded, this would usually mean that the order has been cancelled.

 

I'd recommend getting in touch with our Customer Care team so they can double check for you, and help you place a new order if that's what you're looking to do.

 

Jon