My phone bill got returned by dd

[Mouse88]

My bill got returned by direct debit due to low funds as I didn't get paid until the day after it come out does ee try and take the payment again or do I have to contact them and make the payment over the phone 

[chistery]

Hi @Mouse88 Yes, you should contact EE as soon as possible and pay. They won't try and take the DD again if it's failed.

[Northerner]

Hi @Mouse88

Yes they do, however this doesn't reflect well on you, should you need to upgrade or additional EE products, if you default on your bill. I suggest you call CS and move your payment date to after you are paid.

Thanks

[Christopher_G]

Hi @Mouse88

Welcome to the community. 

We usually try again after 4 working days. However, as mentioned above, if you would like to settle this straight away, give our customer service team a quick call.

Chris 🙂

[XRaySpeX]

You should be OK. They'll try again once. See What should I do if I can't pay my bill?

Failed or late payments

If your bank doesn't allow the Direct Debit payment, we'll make a second attempt around nine or ten days later. 

If this fails again, and you haven’t made a payment by any other method, then we’ll have to apply a late payment fee and cancel your Direct Debit.

[Abbie_220296]

Hi. I am unable to call we as I have just swapped over to a new network and have my last bill to play. I had a returned payment from DD on the 11th and they have not tried to retake it. When will this happen as I have tried to call to settle it but I was not able to get through ?

[XRaySpeX]

@Abbie_220296 : About a week to 10 days later.