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My pack balance is different from the pack I choose.

Lakesideatme
Visitor

‎20-08-2019 12:00 PM

Hi,

I changed my data pack yesterday from £15(5GB,1000mins?,unlimited text) to £10(4GB,100mins,unlimited text). My pack renewed as £10 yesterday, but when I checked the my balance on app immediately after payment, my data was not the same with the pack. The EE sent me a text that my remain data is just 3.8GB included rolled over data(1.3GB) from last month.

 

What should I do for it?

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎20-08-2019 02:35 PM

Hi @Lakesideatme,

 

Welcome to the EE Community.

 

I'm sorry to hear the correct pack hasn't renewed.

 

Please get in touch with Customer Care so we can take a quick look at your account.

 

Thanks

 

James 

0 Helpful