My order no update or payment taken

[Karen1984]

Hi I place a order no payment has been taken by the looks and had no update my order number

[Katie_B]

Good Morning @Karen1984. 

Welcome to the EE Community. 

Has your payment now been taken?

The payment is taken when your phone has been allocated to you. 

Once your order is ready to be dispatched, you will receive a text message with further delivery information. 

Katie.