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My online upgrade is showing awaiting confirmation, when can I expect delivery?

J33rkx
Visitor

‎28-02-2019 07:00 PM

I’ve ordered an upgrade online. When I track the order it just shows awaiting confirmation, when can I expect it to be delivered?

 

thanks 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎28-02-2019 08:01 PM

@J33rkx: You can't until your order is accepted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Katie_B
EE Community Support Team

‎01-03-2019 08:14 AM

Morning @J33rkx

 

It's fantastic to hear you have upgrade with us :)!

 

When did you process this?

 

Once your order has been processed the tracker will be updated. 

 

Speak soon,

 

Katie

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Katie_B

‎01-03-2019 08:17 AM

@J33rkx  You’re best calling customer services about this as waiting for confirmation usually means they want to speak with you first.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful