My new sim card keeps showing no service!

[Chong1]

My new sim card keeps showing no service!

[bristolian]

Hi @Chong1 

What was the reason for having a new SIM?

Have you checked the service checker for your area - is anything reported?

[Chong1]

I bought a paym iPhone 12, and the courier sent me a cell phone card and
cell phone. I put the cell phone card in the phone, but it still shows no
service after a long time.

[Chong1]

[Katie_B]

Hello @Chong1. 

Was this an upgrade you completed?

If yes, do you have your old EE SIM?

Speak soon, 

Katie.

[Chong1]

I received my paym mobile phone and sim card yesterday, but after 24 hours, there is still no network service and don’t recognise this number.

[Leanne_T]

Hi @Chong1

Thanks for coming back to us.

Do you have an EE account already?

Is this an upgrade or a new EE contract?

Also, where did you purchase the phone?

Thanks 🙂

Leanne.

[Chong1]

This is the first time I use EE, and this SIM card was received with my
mobile phone yesterday。
from EE website .

[Katie_B]

Thanks for confirming @Chong1. 

Have you been able to report this to our customer care team?

Katie

[Chong1]

ok