My mobile did not arrive 28th May 2019

[Mlee]

My mobile did not arrive 28th May 2019

[Chris_B · Accepted solution]

@Mlee   Did you receive confirmation that it will ?  Did DPD text you to say what time it will be delivered?  

[Christopher_G]

HI @Mlee

Welcome to the community.

What did you order? Did you order an upgrade, a new contract phone or pay as you go?

Have you heard anything from DPD?

Chris

[Mlee]

Not heard from DPD and I do not have an order number.

Also EE are already upgrading my payments even though I do not have the phone..?

[Chris_B]

@Mlee   with your account payments changing you’ll get the device soon.  (very)  give customer is call to see if they can give you any information. 

[Mlee]

Ok.

Just to say they said they'd deliver 29th.

I will ring them

[Chris_B]

@Mlee   Well today’s the 29th. 

[Leanne_T]

Hi there @Mlee

Thanks for coming back to us.

When did you place the order?

Have you spoken to our Mobile Care team?

Leanne.