My delivery has been lost with carrier how do I get a replacement

[Cwood]

I was suppose to have my delivery today but nothing come and both DPD and ee said I will have to wait a few days so they can find out what's happening, this isn't good enough they should be sorting it there and then if the carrier has lost the item it should be replaced the same day, will they allow me to have a replacement and pick up from local ee store rather than delivery because I'm afriad it will happen again

[Cwood]

I was suppose to have my delivery today but nothing come and both DPD and ee said I will have to wait a few days so they can find out what's happening, this isn't good enough they should be sorting it there and then if the carrier has lost the item it should be replaced the same day, will they allow me to have a replacement and pick up from local ee store rather than delivery because I'm afriad it will happen again?

[Northerner]

Hi @Cwood

There is no account access on these forums.

You will need to speak with CS direct on 150 about this problem.

Thanks

[Jon_K]

Good Morning @Cwood.

As @Northerner has mentioned, our customer service team will be the best people to speak to as they will have access to your account.

Keep us updated with your progress.

Jon