broken phone and all the replacement delivery info is text to me

[J-Allen]

i cant get through to talk to anyone and my delivery is now 2 days late and as it is a replacement for a broken phone i dont have any way to track my order 

[Jon_K]

Hi @J-Allen.

Welcome to the community.

I'm sorry to hear this.

Have you tried using our online chat service to see what the current status is of your delivery?

Jon