Insurance exchange

[Shazzy2]

Hiya, might sound stupid but I'm getting a replacement phone tomorrow as my screen is damaged on my new one. I have to give my phone I have now to the delivery driver when he brings the replacement. Do I need to put the charger in the box with the phone aswell

[Fatboy71 · Accepted solution]

Anytime I have had a phone replaced, it is usually just the device itself that needs to be returned. 

Any replacement phone I have received, the only thing in the box, is the phone and no accessories. 

[Leanne_T]

Hi @Shazzy2

Thanks for coming to the community. 

This would be just the phone that will be getting replaced for you 🙂

Please see our How will my insurance replacement device be delivered? Help page for more details. 

Leanne.