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Ty1828
Visitor

‎31-03-2021 11:31 AM

I have spoken before to a member of staff referring to my account as at present I cannot afford my monthly account as I do not work due to health issues and have asked to cancel my contract and was told I can’t and have to keep on paying so what help can I have as to this issue 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎31-03-2021 11:49 AM

Hello @Ty1828 ,

 

Welcome to the community,

 

Sorry you are not able to work due to health issues, but unfortunately there is no account access and you will have to speak to EE customer service, to see how they can help, as you cannot just cancel without paying off the rest of your contract. Due to the current situation, they have helped others, give them another call. 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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