Apple iphone 12 Pro
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29-03-2021 10:15 PM
Hi! I am new here so do bear with me. I have purchased the above iphone and note that the Apple logo flashes at startup, disappears after about 1 second, then after a few more seconds the screen appears in full. Has anyone experienced this? I have seen on Google search it is a known 'issue'. Nobody has ever posted a resolution. Many thanks for your comments.
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30-03-2021 10:58 AM
Hi @ChrisWM,
I don't think there is any reason to think this behaviour could damage your phone, but please get in touch with Apple Support if you are concerned.
James
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30-03-2021 09:23 AM
Hi @ChrisWM,
Welcome to the EE Community. 🙂
Please can you give us some more details about the issues you are seeing?
Is your phone phone failing to start up altogether or is it just taking a little longer than usual?
James
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30-03-2021 09:42 AM
I'm experiencing the same @ChrisWM. At first I thought that I hadn't pressed the side button long enough as the apple logo briefly flashed, but a couple of seconds later it continues to boot up as you'd normall expect.
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30-03-2021 09:53 AM
Hi @Andy_65,
Welcome to the EE Community. 🙂
Is your phone working as normal once it has booted up?
If it isn't, please get in touch with Apple Support.
Thanks
James
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30-03-2021 10:00 AM
Yes, all seems to be working fine @James_B. A quick search has revealed that this is being widely reported and Apple are aware. Thanks.
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30-03-2021 10:03 AM
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30-03-2021 10:18 AM
Hi! Just as I stated. The logo appears for around a second then disappears then a few seconds it continues to boot normally. My only concern is will it lead to a failure of the phone? The phone is new and the last thing I want is a refurbished replacement under the insurance. Best. Chris
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30-03-2021 10:58 AM
Hi @ChrisWM,
I don't think there is any reason to think this behaviour could damage your phone, but please get in touch with Apple Support if you are concerned.
James
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31-03-2021 11:42 AM
Hi! Spoke to EE yesterday and the phone is being replaced. I did explain it may be a software issue, but was told best to replace it otherwise I would be stuck with the phone being repaired and I don't want that as less than two weeks old. Best Chris
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31-03-2021 11:52 AM
