My EE mobile app not showing mobile data balance

[stubriz]

Although it used to before, the My EE mobile app isn't showing my mobile data balance.

I can get it from the EE website but it's not coming through the mobile app.

What's the latest on fixing this?

[bristolian]

Hi @stubriz 

What are you seeing on the front-screen where the data balance should be displayed?

You can access the same check by texting BALANCE or AL to 150 if necessary.

[stubriz]

Hi bristolian, I see this:

Been like that for a good few weeks now... Think I was under the impression EE were upgrading the app.

Stu.