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Mobile network switch back on

Céilí-boos
Visitor

‎30-06-2020 12:47 AM - edited ‎30-06-2020 12:48 AM

Hi my simcard had been switched off over the weekend due to an overdue bill. I went in to ee store today and paid my bill and the employee told me the network would switch back on in a couple of hrs I am still waiting for it to come back on could u help me get this resolved please

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-06-2020 01:20 AM

@Céilí-boos : It can take up to 24 hours to reactivate after a suspension, but usually less.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎30-06-2020 08:38 AM

Hi and welcome to the community, @Céilí-boos.

 

Could you try restarting your phone this morning and let us know if it's working?


Thanks


Chris

0 Helpful