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26-11-2020 05:28 PM
Hello, I upgraded my EE plan and with my order I chose a protective case and screen protector. My new phone has arrived but the other items are not with it.
Thanks in advance!
26-11-2020 05:51 PM
@charisfl You’ll have to call customer services about this.
26-11-2020 09:17 PM
Was it an Google Pixel 4a by any chance?
Same happened me and when I contacted EE, they said it wasn't available for my phone (only the 5G version). I am still waiting for the refund...
26-11-2020 10:30 PM
I tired ringing customer services but had no idea what menu option to select?
26-11-2020 10:32 PM
No it was the iPhone 12 pro max, which is apparently easily scratched 🤦🏼♀️ Oh no how long ago was that?? @NOidentity
27-11-2020 07:07 AM
About a week so I'm still hoping it's pending !
I tapped the options for upgrades as that's what it relates to?
