Missing item from order

[charisfl]

Hello, I upgraded my EE plan and with my order I chose a protective case and screen protector.  My new phone has arrived but the other items are not with it.

Thanks in advance!

[Chris_B]

@charisfl   You’ll have to call customer services about this.  

[NOidentity]

Was it an Google Pixel 4a by any chance?

Same happened me and when I contacted EE, they said it wasn't available for my phone (only the 5G version). I am still waiting for the refund...

[charisfl]

I tired ringing customer services but had no idea what menu option to select? 

[charisfl]

No it was the iPhone 12 pro max, which is apparently easily scratched 🤦🏼‍♀️ Oh no how long ago was that?? @NOidentity 

[NOidentity]

About a week so I'm still hoping it's pending !

[NOidentity]

I tapped the options for upgrades as that's what it relates to?