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Mobile data signal

I'm told by EE that indoor coverage in my area is "good".  I think this means that my signal strength should be in the range: -80 to -89 dBm.  Reality is that the very best I can achieve is -100dBm and usually the signal is in the range -110dBm to -1...

Marktewk by • Explorer
  • 10 Views
  • 1 replies
  • 0 Helpful

GLinet router and Ipv4

I have just purchased a GLinet x2000 router. It didn't work with either of my EE Sims I have. The Sims do work in my older and much slower TP Link router. Apparently the issue is my Sims will not get an IP address as they are iPv4 only and the GLinet...

Doddie99 by • Investigator
  • 40 Views
  • 6 replies
  • 0 Helpful

EE Perks account deactivated

Himy EE perks account has been deactivated. I called 150 and was told this could not be done on the phone. Please can my EE perks account be reactivated? I did not complete the original NHS verification in time. regards adam fox 

Afox93 by • Explorer
  • 91 Views
  • 3 replies
  • 1 Helpful

Issues paying online

I've had my services suspended about a week ago because I unfortunately got behind with my bill.I was able to pay last month's bill in full, and over half of my recent bill but my services are still suspended.I keep trying to pay the remaining balanc...

SIM

I purchased a SIM from Amazon for my Netgear router. It stated it was a 2 months deal. Checked my Netgear today  and it stated that I have just 13 days left? 

jan1945 by • Explorer
  • 23 Views
  • 3 replies
  • 0 Helpful

No Confirmation, Not Showing in "My Orders"

Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...

Lennon5 by • Explorer
  • 27 Views
  • 2 replies
  • 0 Helpful

Unable to change ringtone on handsets.

 Received 3  new HD handsets from EE to replace my old phones. Set up and synced the phones to my smart hub and annoyingly  I can only change the ringtone on handset 1, the other 2 phones keep showing “Error, not currently available.” Even when I att...

24117773 by • Investigator
  • 1518 Views
  • 10 replies
  • 4 Helpful

Technical support? Nothing of the sort!

As part of my transfer from Plusnet to EE full fibre I was told I should move to another mobile package (I was already with EE). This was an ESim. When I tried to download it would not work. A call a week ago and I was told it would be sorted, but no...

Mikew56 by • Visitor
  • 19 Views
  • 1 replies
  • 0 Helpful
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